Questions, answered plainly

Most withdrawal requests are processed within one business day. Every withdrawal requires multi-factor confirmation, and funds are only ever sent to an account in your name.

Client assets are held with regulated third-party custodians, segregated from company funds, with the majority kept in cold storage. Independent auditors review our controls annually.

The form takes about two minutes. Identity verification usually completes within the same day, and you can fund your account as soon as it is approved.

Opening an account is free and there are no hidden charges. Fees are shown transparently before you commit to any product - full details are in our Terms of Use.

Yes - you must be at least 18 years old and a verified resident of Australia to open an account.

We accept Australian bank transfers and major debit and credit cards. Deposits are credited once cleared, and withdrawals return to your registered account.

Our Australia-based support team is online Monday to Friday, 9:00-18:00 AEST. Urgent security issues are monitored around the clock.

Yes. Any gains or income from your holdings are your responsibility to declare. Our one-click tax reports make that easier, but we cannot give tax advice.

A government-issued photo ID and proof of Australian address, such as a recent utility bill or bank statement. Verification is encrypted and handled in minutes.

Not at all. Managed vaults are designed for first-timers, and every product page explains its risks in plain English before you invest.

Our market-scanning engine flags opportunities and qualified analysts approve them against your risk profile. You always keep the final say.

We operate under ASIC-regulated security standards with regulated custodians and audited controls. Full details are published in our Risk Disclosure.

Yes - you can top up your vault any time by bank transfer or card, or set a recurring plan so it happens automatically.